Policies at BooStarWood

At BooStarWood, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

Returns, Refunds and Cancellations

If you change your mind, let me know within 14 days of delivery and Dispatch items back to me within 30 days of delivery. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Special order, personalised or made to order are excluded from returns.

We will accept returns for items that are faulty or not fit for purpose. We will request pictures of any fault and once received if we deem that’s the item is not fit for purpose we will offer you a replacement, a repair or a refund. We would expect an item made of natural wood to experience small movements, minor cracks and twists and personally feel that this adds to the beauty of rustic furniture. Please note that we do not accept returns for bespoke products. In the unlikely event that a product needs to be returned we will arrange collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage we may deduct the value of the damage from the amount refunded. We will contact you to arrange the refund of any money owed to you.

We cannot be held responsible for items that are damaged due to the result of normal wear and tear. When you buy something online we understand that you’re taking a leap of faith, you have the right to cancel your order for a full refund within 14 days of the order being placed or before dispatch whichever comes first. Please be aware for any bespoke orders we may ask for a deposit to secure your order and in order to purchase materials. If the order is then cancelled and materials have been purchased or production has started we will not refund the deposit paid.

By placing an order through our website please be aware that you are agreeing to and are bound by the above terms and conditions, if you have any questions please feel free to contact us.

Solid Wood products

Due to the natural character of the wood each product will have unique characteristics and appearance with naturally occurring variations in colour, texture and grain pattern.
Wood is a natural material that responds to temperature and humidity by expanding and contracting. Although every care is taken to ensure our products are able to handle temperature and humidity changes, the conditions of your home can affect the wood. Your items can experience small movements and minor cracks and twists as it adjusts, this is not a fault but a natural occurrence within the fibres of the wood. Wood will inevitably repsond to its enviroment and we strongly recommend that you do not place a natural wood product close to heat sources such as a radiator, underfloor heating, or near to a window receiving direct sunlight for long periods of time. The temperature changes could damage the wood causing warping or splitting. We cannot be held responsible for damage caused by items that have been placed close to a heat source against our recommendation

Glass Display Stands

There's a wide range of glass stands all of which all have varying limitations on the size of glass art that than can be displayed. Factors such as the Length, width, thickness, distribution, surface the stands is displayed upon etc will all effect our products maximum, height, thickness, and weight they can safely bare, so it is difficult to give a maximum size for each stand.

I can offer suggested guidance however ultimately the responsibility is with your self to ensure your workpiece is secure before displaying. Please use your own judgement as Boo Star Wood can not be held responsible.

Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

See example

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at boostarwood@gmail.com

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at boostarwood@gmail.com